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hot88o collects and uses your account data only for the purposes described in this policy. Access and use of our platform depends on your local law and eligible regions — please read this before you proceed.
This Privacy Policy sets out what information hot88o collects when you create an account, make a deposit via Upay or Bank Transfer, or contact our support team. We collect your name, contact details, payment references and transaction history strictly to operate your account and process your requests. We do not sell your personal information to third parties. Data retention periods are set by the purpose for which data was collected — account records are kept as long as your account is active and for a period after closure as required by applicable standards. Cookies and similar tools are used on this site to keep your session active and to understand how pages are used; you can manage cookie preferences through your browser settings. Any payment method you use — including Upay or Bank Transfer — generates a reference that we store against your account wallet for dispute resolution and transaction history. This policy applies to all areas of the hot88o platform, including the game lobby, account settings and the support centre. Eligibility to use the platform depends on your local law and the regions we support. If you are uncertain whether access is permitted where you are, please check the terms and your local regulations before proceeding.
This policy draws a clear line between what hot88o controls directly and what falls outside our responsibility. Use the breakdown below to understand which areas are within scope before you contact support with a data question.
Covered fully. When you log in, reset credentials or update personal details, we process that activity under this policy. Any record created during account access — including login timestamps and device type — is held in our systems according to the retention schedule described here.
Covered for references we receive. When a Upay or Bank Transfer payment reaches us, the reference number and amount become part of your account record. We do not process your bank or mobile wallet account directly; those services operate under their own privacy terms.
Covered for interaction data. We record which sections of the platform you visit — such as the game lobby or account settings — to maintain session continuity and improve navigation. We do not use this data to build marketing profiles shared with outside parties.
Not covered by this policy. Links to payment providers, game studios or external support tools lead to services with their own privacy terms. We are not responsible for how those third parties handle your data once you leave our platform environment.
You have clear options when it comes to the personal data we hold. Want to see what we have on file? Open the account section after logging in — your profile details, registered contact information and transaction references are displayed there. If something looks incorrect, you can update basic details directly through the account settings fields shown on screen. For changes that cannot be made in the self-service area — such as a request to correct identity records or ask about data held beyond active account use — the support routes below are the right path. We aim to acknowledge data queries when they come in through a published channel; response time depends on queue and channel. Where you request deletion of data, we will advise you of any retention obligations that may prevent immediate removal, such as transaction records required for dispute resolution. Your rights under this policy are consistent whether your deposit method is Upay, Bank Transfer or another supported option.
Log in and open the account page. Your registered name, contact details and transaction history with references are visible there without needing to contact support first.
Basic fields such as contact number and email can be updated through the account settings screen. For identity-level corrections, raise a request through the support centre.
If you want to know what specific data we hold — beyond what the account page shows — send a written request through the support route below. Describe what you are asking about clearly so we can respond accurately.
If your account is closed and you want to understand how long we keep your data, contact support with your account reference. We will explain the applicable retention period and what triggers its end.
Three contact paths are available for privacy-related questions. Choose the one that fits your situation — all routes are published on the site and go to the same support team.
Open the live chat icon from any page while logged in. State that your question relates to your account data or this privacy policy so the agent can route it correctly.
Send your privacy or data query to the support email address shown in the Contact section of the site. Include your account reference and a clear description of your request.
The Help Centre, accessible from your logged-in account menu, includes a written request form. Use this for formal data review or correction requests that need a record trail.
Understanding the specifics of how we handle data helps you make an informed choice about using the platform. Each area below covers one distinct aspect of our approach — from cookies to who you contact when something needs changing.
We use session cookies to keep you logged in and analytics cookies to understand page usage patterns. No advertising cookies are placed without your action. Manage or clear cookies at any time through your browser settings — changes take effect on your next visit.
Account access is protected by the credentials you set at registration. We do not store payment card numbers on our servers. Transaction references from Upay or Bank Transfer are recorded in your wallet history but full payment credentials remain with the payment provider.
Active account data is retained while your account remains open. After closure, certain records — including transaction history used for dispute resolution — are kept for a defined period consistent with applicable standards. We will tell you the applicable period if you ask.
If you want to request a change to how we process your data, or object to a specific processing activity, submit your request through the email or Help Centre route. We review each request individually; we cannot guarantee every request leads to a change where legal or operational obligations apply.
These are the data and privacy questions that come in through support most often. If your question is not here, the contact routes in the support section above are the right next step.
We collect the name, contact details and any identity information you provide at registration. Once you transact, payment references such as Upay confirmation codes or Bank Transfer references are also stored against your account. We do not collect data beyond what is needed to operate your account and process your requests.
Your account page shows the profile details and transaction history we hold for your active account. For a fuller picture — including any data held beyond what is visible in the account area — submit a written request through email or the Help Centre and we will respond with the relevant details.
We do not sell your personal information. Data may be shared with payment processors when you make a deposit or withdrawal, and with service providers who help us operate the platform — but only under terms that restrict how they use it. Third-party game studios and payment providers such as Upay operate under their own privacy terms.
For basic fields like contact number or email, log in and use the account settings screen to update them directly. For corrections to identity records or anything you cannot change through self-service, contact support through live chat or email with a clear description of what needs to be corrected.
After account closure, transaction records and identity data are kept for a defined period to support dispute resolution and meet applicable standards. We cannot remove all records immediately on request where operational or legal obligations apply. Contact support with your account reference and we will explain the specific period for your case.
It applies to the transaction references we receive — the confirmation number and amount that appear in your hot88o wallet history. The data you enter directly into bKash or Nagad is handled under those services' own privacy policies, which are separate from ours. Availability of local payment methods depends on your region and local law.